About the Adult Guardianship Self-Help Phone Line

About the Adult Guardianship Help Line

Frequently Asked Questions (FAQs)

Who can use the Adult Guardianship Help Line?

How do I get help from the Adult Guardianship Help Line?

What are the Adult Guardianship Help Line hours?

What happens when I call or email?

Are there videos I can watch to understand more about Adult Guardianship and Conservatorship?

► Who can use the Adult Guardianship Help Line?

All people seeking information about Alaska adult guardianships or conservatorships.

An Important Caution

The Adult Guardianship Help Line does not provide legal advice or represent you in court. You are responsible for your own case. The Help Line has skilled neutral facilitators who are not attorneys but provide valuable legal information and educational materials as a public service.

There is no attorney-client relationship between you and the facilitator. The Help Line does not take the place of an attorney, and cannot advise you on strategy or tell you what to say in court. You are strongly encouraged to talk to a lawyer if you want legal advice.

Your communications with the facilitator are not confidential and the facilitator is available to help all participants in your guardianship or conservatorship case.

The Help Line facilitators are not acting on behalf of the court or any judge. The facilitator will not talk to the judge about your case. The judge in your case may require you to change a form or to submit a different one. The judge is not required to grant your request.

► How do I get help from the Adult Guardianship Help Line?

The Adult Guardianship Help Line provides services in 2 ways:

this website, which includes detailed information and forms for each stage of the case; and
a statewide telephone Help Line or email guardianshiphelpline@akcourts.gov which has skilled neutral facilitators who can speak to you about your case. The Help Line is very busy. We encourage you to read the information on this website before calling - the answer to your question may be easier to find than you think. If you decide to call for help with filling out a form, be sure to have all of your paperwork handy.

If you need help with an existing Alaska court case, please have your case number when you call. If you do not have the case number, you may look it up.

► What are the Adult Guardianship Help Line hours?

Phone Line Hours:

Monday - Thursday
8:00 a.m. - 4:30 p.m.

Friday
8:00 a.m. - 12 noon

Statewide Phone Line Number and Email:

(907) 264-0520 or guardianshiphelpline@akcourts.gov

The Adult Guardianship Help Line is very busy and we know it can be difficult to get through. It is our goal to return calls on the same day or very next business day and if you do not hear back, please reach out. We encourage you to read the website to see if you can find the information you need. We look forward to helping you.

The Adult Guardianship Help Line staff has very limited ability to see individuals in-person as the office is located in Anchorage but an appointment can be made by calling or emailing the contact information above.

► What happens when I call?

When you call, a facilitator will describe what we can and cannot do, and may ask some questions to help us collect data to support our grant funding. Then, we will ask you some basic questions to better understand what is going on in your case. This will help us give you appropriate information about forms and procedures to help you handle your case. The staff may also give you referral information to other legal and non-legal resources that might be helpful.

► Are there videos I can watch to understand more about Adult Guardianship and Conservatorship?

Yes. The Alaska Court System has produced a 3-part video you can watch to learn more about being a guardian or conservator. We also have live classes

The Guardianship Helpline is part of the Alaska Court System Guardianship Improvement Project and is supported, in part by grant number 90EJIG0025-01-00, from the U.S. Administration for Community Living, Department of Health and Human Services, Washington, D.C. 20201. Grantees undertaking projects with government sponsorship are encouraged to express freely their findings and conclusions. Points of view or opinions do not, therefore, necessarily represent official ACL policy.