eFile / TrueFiling
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eFile using TrueFiling
Frequently Asked Questions (FAQs)
About TrueFiling
What is TrueFiling?
Is TrueFiling available for all court locations in Alaska?
What types of cases can I submit documents for using TrueFiling?
What types of cases cannot have documents submitted through TrueFiling?
Do I have to use TrueFiling?
How do I Sign Up for TrueFiling?
Can other people see the email I use to sign up for TrueFiling?
What are the rules for electronically filing cases and case documents?
► What is TrueFiling?
The Alaska Court System is using electronic filing (eFiling) in all court locations across the state. The web-based program is called TrueFiling. Parties and attorneys file and serve documents in new and existing cases through TrueFiling.
► What types of cases can I submit documents for using TrueFiling?
You can use TrueFiling to file documents in these types of cases:
- Criminal
- Delinquency
-
General Civil, including:
- change of name
- debt cases
- domestic violence and civil protective orders
- family law and domestic relations
- housing and eviction cases
- Minor Offense, Traffic, and Minor Consuming
- Small Claims
- Underage Alcohol
If you asked the court to make your case confidential, you cannot use TrueFiling to file documents in your case. Instead, you must file directly at the court location where your case is being heard. If you have questions about filing, contact your local court.
► What types of cases cannot have documents submitted through TrueFiling?
The following case types still have paper case files as the official court record. These case types are not currently on eFiling and cannot have filings submitted through TrueFiling:
- Child in Need of Aid (CINA)
-
Probate:
- Adoption
- Commitment Proceedings
- Emancipation
- Estates, Trusts, Wills, and Will Registration
- Guardianship and Conservatorship
- Medical Emergency
CINA and Probate are expected to be live in late summer 2026. For more information on when courts went live with eFile and future implementation dates, see eFile Court Locations and Timelines.
If you asked the court to make your case confidential, you cannot use TrueFiling to file documents in your case. Instead, you must file directly at the court location where your case is being heard. If you have questions about filing, contact your local court.
► Do I have to use TrueFiling?
All lawyers registered with the Alaska bar must use TrueFiling.
If you are representing yourself, you must use TrueFiling unless you are exempt. You are exempt if one of the following reasons applies, per Administrative Bulletin 92:
- You are in a jail or correctional facility.
- You have a disability under the Americans with Disabilities Act (ADA).
- You do not have safe access to a computer, internet, or email.
- You cannot access the help you need to use TrueFiling.
- You have a language barrier or are Limited English Proficient.
You do not need to prove you are exempt. If you are exempt and not using TrueFiling to submit documents to the court, you can only give documents to the court by mail or in person. You cannot email them. You should state you are exempt on the first document you file in your case so the other parties in the case understand how to give you documents.
TrueFiling is designed to work 24 hours a day. If there is a statewide or local outage that impacts TrueFiling access, contact the court location that will receive your filing directly to report the outage. That court location can determine if an alternate means of filing will be acceptable.
► How do I sign up for TrueFiling?
You must provide a valid email address. The email address will be part of your credentials to log in and use the website. Your email will be the email address used by the court and other parties for service of documents. It will be visible to all TrueFiling users. If you don’t want other people to see your email address, you can get a new one just for your court filings.
Watch a video on How to Create a TrueFiling Account for more information.
► Can other people see the email I use to sign up for TrueFiling?
Yes, the email you use for TrueFiling can be seen by other people in your case and can be searched by anyone who is currently using TrueFiling. If you don’t want other people to see your email address, you can get a new one just for your court filings. There are many companies where you can sign up for a free email address. Remember that you are responsible for checking the email to see if there are any court filings or orders from the court.
► What are the rules for electronically filing cases and case documents?
The temporary eFiling rules are listed in Administrative Bulletin 92. These rules may change as the court system gains more experience with eFiling. If you want to suggest changes or additions to the rules, email eFile Suggestions.
The Supreme Court has authorized the Administrative Director to create temporary rules and procedures to support eFiling. See Supreme Court Order 1943.
Using TrueFiling
How do I start a new case in TrueFiling?
What happens if I choose the wrong case type for my new case?
How can I find out my case type?
Are there documents that cannot be filed using TrueFiling?
Can I use TrueFiling to submit video or audio files?
Can I use TrueFiling to see documents in a court case?
Are there limits on the size and quality of documents I can submit?
How do I give the other party copies of the documents I give the court?
After a case is started, how do I file documents with the court and serve the other parties in the case using TrueFiling?
How will I know if the court has received and accepted my documents?
Is there anyone I can call for help with TrueFiling?
► How do I start a new case in TrueFiling?
- Read the How to File a New Case Using TrueFiling step-by-step document
- Watch the How to File a New Civil Case video
► What happens if I choose the wrong case type for my new case?
When you create a new court case, you must pick a case type. Sometimes you also have to pick a sub-case type. These case types and sub-types do not always match the name of your forms.
If you select the wrong case type, your case may be rejected and you may have to refile it and pay another processing fee. The processing fee collected by the TrueFiling vendor (not the court) is non-refundable. The court can refund your filing fee, but it may take some time.
To prevent losing your processing fee, make sure you select the correct case type when eFiling your case. If you are unsure of the correct case type, contact customer service staff in your local court for help. The CIV-125D or CIV-125S Case Description forms may help you choose your case type however they should not be submitted by TrueFiling to the court with your new case documents.
► How can I find out my case type?
See the Case Type And Fee Chart to determine the correct case type for the filing you are opening. The chart provides the corresponding TrueFiling case type name. You can search by entering the case type name or a keyword in the Search field, or browse through the categories and expand them to view all available sub case types.
For example:
If you cannot afford the filing fee, you can file a fee waiver TF-920 - Request for Exemption from Payment of Fees. Read more about Fee Waivers.
► Are there documents that cannot be filed using TrueFiling?
Yes. Some documents cannot be filed through TrueFiling and must be submitted in person, by mail, or by email.
Items you Must File in person at the Court or by mail
- Exhibits for use in court proceedings. Present these exhibits at the court proceeding or as directed by the judicial officer.
- Returns of Service that include monetary attachments.
- Sensitive and/or graphic photographs or documents.
- Upon filing an appeals case, the court will contact the filer if a bond is required and the filer does not have to file the following forms at case initiation: Cash Deposit on Appeal, AP-110; Request for Approval of Supersedeas Bond in an Administrative Appeal, AP-115; Request for Approval of Supersedeas Bond in District Court Case, AP-116.
- CIV-405 Certificate of Facts (form is filed by filer with a certified copy of the judgment to the court; court fills out certificate and sends with a copy of the certified judgment to other agencies like the DMV)
Items you Must File in person at the Court or by mail or by email
- Contempt of Court return of service for Juror Order to Show Cause cases
- Election to Opt-out of Court Restitution Collections, TF-957
- Filings in a case ordered confidential
- Filings for cases ordered removed from the Public Index [Administrative Rule 40(b) or (c)]
- Petitions or filings in a quarantine or isolation proceeding
- Search warrant requests and returns of service
- Subsequent filings for change of name case where a Request to Waive Posting was granted
- Subsequent filings for eviction case closed after January 1, 2023 in which no Judgment for Possession was issued
- Victim Notice of Change of Contact Information, TF-956
Court Email addresses | Physical addresses
► Can I use TrueFiling to submit audio or video files that are attachments to my motion or court filing??
TrueFiling does not support audio or video submissions at this time. Filers can use ZendTo to send audio/video files that are attachments to motions or court filings for case types that are part of eFiling. Learn About the Alaska ZendTo Service .
Follow these steps:
-
Complete the Notice of Filing Audio or Video Attachment Electronically, TF-199 and file it in your case through TrueFiling.
- Filing the form tells your judge you filed something through ZendTo.
- If you do not file this form, the judge may not find what you upload to ZendTo.
-
Set up Alaska ZendTo:
- Go to Alaska ZendTo .
- You do not need to login with a State of Alaska User name.
- Click “Drop-off” to start the process. Enter the required information and follow the instructions. You will have to provide an email address and follow the link the platform sends you.
- Before you click the link you get in an email, use the Directory of Email Addresses by Court to find the TrueFiling ZendTo email address for your court. You will need to enter it when you click the link.
-
Use Alaska ZendTo to securely upload your audio or video files:
- Go to Alaska ZendTo .
-
Before uploading, verify the file format is acceptable. ZendTo only allows the following type of audio and video file formats:
- Use “Click to Add Files or Drag Them Here” to select files, or drag them to the platform. the button to add files or drag them.
- Once on the platform, your files will be listed at the bottom under “Filename.”
- Click “Drop-off Files.”
If your hearing or trial is going to be held remotely and you need to submit evidence before the hearing, call the court hearing your case to ask how you should submit the evidence or ask your judge at your next hearing.
► Can I use TrueFiling to see documents in a court case?
You can see some documents for some case types.
Criminal and Minor Offense Cases: TrueFiling provides online access to images of non-confidential documents in the trial court file. To view documents in TrueFiling, a user must click "Add Myself/Connected User" to each individual case they want to follow. Anyone added as a connected user and the email address they registered in TrueFiling will appear in the publicly viewable list of case contacts in TrueFiling until removed. Any user added or removed from the case contacts for each case will appear in the register of participant history.
All Other Case Types: TrueFiling does not provides online access to documents in the trial court file. Instead, visit your local court house to use a computer to view documents. Call your local court for more information.
► Are there limits on the size and quality of documents I can submit?
Yes. A single document submitted in TrueFiling may not exceed 10.0 megabytes. Documents exceeding that size must be submitted as separate documents labeled Part 1, Part 2, etc.
To keep the size of your documents small, avoid submitting scanned documents when possible. If you must scan a document, make sure your scanner is set to a 300 DPI resolution.
If you are filling out your document on-line. You can sign it by typing, “/s/” and then typing your name. You do not have to print the document to sign it, and then scan it. You can just upload it to TrueFiling with your printed name.
Remember: If you do not type “/s/” before you type your name, it may be rejected.
► How do I give the other party copies of the documents I give the court?
You must give the other party a copy of every document you file with the court. This is called “service.” How you serve them depends on if one or both of you are using TrueFiling. Find your situation on this chart:
| Are you using TrueFiling? | Is the other party using TrueFiling? Did they give the court an email address? | SERVE: |
|---|---|---|
| Yes, I am using TrueFiling. | Yes, they are using TrueFiling. |
Complete service in TrueFiling.
Read instructions. |
| Yes, I am using TrueFiling. |
No, they are not using TrueFiling.
Yes, they gave their email to court. |
Complete service in TrueFiling. You have to type in the other party’s email into TrueFiling to serve them.
Read instructions. |
| Yes, I am using TrueFiling. |
No, they are not using TrueFiling.
No, they did not give their email to court. |
Serve the other party by mail or in person. Fill out the certificate of service on the form or attach Certificate of Service, TF-700. |
| No, I am not using TrueFiling. | Yes, they are using TrueFiling. | Serve the other party by email, mail, or in person. Fill out the certificate of service on the form or attach Certificate of Service, TF-700. |
| No, I am not using TrueFiling. |
No, they are not using TrueFiling.
Yes, they gave their email to court. |
Serve the other party by email, mail, or in person. Fill out the certificate of service on the form or attach Certificate of Service, TF-700. |
| No, I am not using TrueFiling. |
No, they are not using TrueFiling.
No, they did not give their email to court. |
Serve the other party by mail or in person. Fill out the certificate of service on the form or attach Certificate of Service, TF-700. |
► After a case is started, how do I file documents with the court and serve the other parties in the case using
TrueFiling?
Read the How to File and Serve a Subsequent Filing Using TrueFiling document.
► How will I know if the court has received and accepted my documents?
TrueFiling can send you a text or an email when the court accepts your documents. To turn on notifications:
- Log in to TrueFiling
- Click Settings
- Click Notification Settings
- Check the boxes for the notifications you want
You can also check the status of a document:
- Log in to TrueFiling
- Click History
- Click My History
- Enter the date range when you filed your documents
- Click Search
Your filings for that time period will appear. Look at the column on the far right called Status.
| Status | What it means: |
|---|---|
| Paid - | The court has received your document, but has not reviewed it yet. The document is not part of the court file. |
| Filed - | The court has reviewed your document and accepted it. The document is now part of the court file. |
| Rejected - | The court had reviewed your document and did not accept it. The rejection reason should be listed and the line will be highlighted in red. The document is not part of the court file. You must fix the problem and file the document again. |
► Is there anyone I can call for help with TrueFiling?
Questions about Technical Support for your TrueFiling account or if files are not uploading correctly: If you need technical support, the TrueFiling system provides help and support information for users. Technical support is also available from ImageSoft, the TrueFiling vendor, Monday through Friday from 4:00 a.m. to 5:00 p.m. Alaska Time, at:
Phone: (855) 959-8868
Email: support@truefiling.com
IMPORTANT: Do NOT send pleadings or other documents to the above support email address.
To file electronically, you must register and use TrueFiling.
Questions about using TrueFiling: The court’s Family Law Self-Help Center staff can answer questions about using the court’s TrueFiling electronic filing system for all case types (907) 264-0851 or 1-866-279-0851.
Questions about your case or specific court procedures: Contact your local court.
