eFile Project User Resources
Caution about selecting case types
Avoid Paying Additional Processing Fees
Make sure you select the correct case type when eFiling your case. If you are unsure of the correct case type, contact customer service staff in your local court for help.
If you select the wrong case type, your case may be rejected and you will have to refile it and pay another Processing Fee. The Processing Fee collected by the TrueFiling vendor (not the court) is non-refundable.
Document Size and Quality
A single document submitted in TrueFiling may not exceed 10.0 megabytes. Documents exceeding that size must be submitted as separate documents labeled Part 1, Part 2, etc.
Avoid submitting scanned documents when possible. If the document is generated electronically, apply an electronic signature (/s/ (name), and upload it directly into TrueFiling.
If the document must be scanned, then scan it at a high quality resolution (minimum 300 DPI).
Items you Must File at the Court or by Mail
- Exhibits for use in court proceedings. Present these exhibits at the court proceeding or as directed by the judicial officer.
- Returns of Service that include monetary attachments.
- Sensitive and/or graphic photographs or documents.
- Upon filing an appeals case, the court will contact the filer if a bond is required and the filer does not have to file the following forms at case initiation: Cash Deposit on Appeal, AP-110; Request for Approval of Supersedeas Bond in an Administrative Appeal, AP-115; Request for Approval of Supersedeas Bond in District Court Case, AP-116.
- CIV-405 Certificate of Facts (form is filed by filer with a certified copy of the judgment to the court; court fills out certificate and sends with a copy of the certified judgment to other agencies like the DMV)
Items you Must File at the Court or by Mail or by Email
- Contempt of Court return of service for Juror Order to Show Cause cases
- Election to Opt-out of Court Restitution Collections, TF-957
- Filings in a case ordered confidential
- Filings for cases ordered removed from the Public Index [Administrative Rule 40(b) or (c)]
- Petitions or filings in a quarantine or isolation proceeding
- Search warrant requests and returns of service
- Subsequent filings for change of name case where a Request to Waive Posting was granted
- Subsequent filings for eviction case closed after January 1, 2023 in which no Judgment for Possession was issued
- Victim Notice of Change of Contact Information, TF-956
How To ...
User Guide
Account Activity
- How to Create a Truefiling Account (video)
- How to Deactivate a TrueFiling User Account
- Quick Guide for Law Enforcement (Create new account when transferring to another agency or post)
Case Activity
- How to File a New Case Using TrueFiling
- How to File a New Civil Case (video)
- How to File and Serve a Subsequent Filing Using TrueFiling
Demos
- Anchorage TrueFiling Filer Training: Criminal (video for Anchorage filers)
- Fairbanks TrueFiling Filer Training: Criminal (video for Fairbanks filers)
- Juneau TrueFiling Filer Training: Criminal, Minor Offense and Civil (video for Juneau filers)
- Palmer TrueFiling Filer Training: Criminal (video for Palmer filers)
TrueFiling Help and Support
The TrueFiling system provides help and support information for users. Technical support is also available from ImageSoft, the TrueFiling vendor, Monday through Friday from 4:00 a.m. to 5:00 p.m. Alaska Time, at:
Phone: (855) 959-8868
Email: support@truefiling.com
IMPORTANT: Do NOT send pleadings or other documents to the above support email address.
To file electronically, you must register and use TrueFiling.